This article covers connecting an Outlook / Microsoft 365 mailbox to the TimeTonic Email module, to receive and send your emails from your workspace, along with the key point to know for sending. For the general procedure, see How to sync a mailbox with TimeTonic.
Prerequisite. Connecting a mailbox requires two-step authentication. For a Microsoft 365 mailbox, authorisation from your administrator may be required.
Connect your Outlook mailbox
The connection follows the Email module procedure. From your workspace:
Choose the authentication method
The Authentication Method field offers three methods:
For a Microsoft 365 mailbox, if your administrator has disabled password authentication, use an OAuth2 method. Check with your Microsoft administrator to determine the method suited to your organisation.
Sending emails fails without an error message
If receiving your emails works but sending fails, with no error message, the cause is usually a security setting on the Microsoft side, not TimeTonic.
Cause and solution. Microsoft disables SMTP authentication by default on Microsoft 365 mailboxes. To allow sending from TimeTonic, ask your Microsoft administrator to re-enable SMTP authentication for the mailbox. Once enabled, sending works normally.
Another option: switch to an OAuth2 method (see Choose the authentication method), which does not depend on SMTP password authentication.
Learn more
Configure a Gmail mailbox
Configuring a Gmail mailbox with the TimeTonic Email module.
Learn more
Sync a mailbox
The general procedure to connect a mailbox to TimeTonic.